MOST COMMUNICATION IS NONVERBAL
ARE YOU FLUENT?
COMMUNICATION CONTRADICTIONS ABOUND
We’ve all experienced them
A job applicant confidently expresses their fit for the position, but two weeks into the job it is painfully clear they are way under qualified.
A prospective customer expresses delirious interest in your product, but you never hear from them again.
A research participant says they love the concept, but every fiber of their body screams otherwise.
You get home only to realize that the email scribbled on a piece of paper by a seemingly interested party is fake.
